Frequently Asked Questions

FREQUENTLY ASKED QUESTION

Do I need to register for a DottyDotCrafts.com.ng account to make a Purchase?

Yes, you do. Customer registration is free of charge, click ‘Login’ on the top right hand of the screen and scroll to ‘Register’, fill your details and submit. A verification email will be sent to the email address provided and then you can proceed to make a purchase.

I cannot access my DottyDot account?

Are you signed up? If not, Go to DottyDotCrafts.com.ng and Click on the Sign in” link at the upper right corner of your screen, input your dottydotcrafts.com.ng registered email and password and submit. If you are signed in, your name will appear at the top right corner if it does not it means you are not signed up. Click on the sign up link and fill the form to register as a user.

How do I reset my Password?

Click the “Lost Your Password?” link on the login page. Enter the email address associated with your DottyDot Crafts account and click “Submit.” A change password email will be sent to your box, follow the instructions to successfully change your password.

I have stopped receiving DottyDot Crafts daily newsletter?

Firstly, check your spam mails, it’s possible you have unsubscribed. To subscribe again Go to Dottydotcrafts.com.ng and scroll to the end of the page. Input your email in the box and submit.

How do I contact DottyDot Crafts customer support?

Send a mail to dottydotcrafts@gmail.com, or call us on +234 (0) 81 6988 6562, +234 (0) 80 5426 5146, chat with us or tweet at us @dottydotcrafts

Can I place an order and pay on delivery?

Yes, as we look to build a lasting and trusting relationship with our customers, you can place orders and pay for it on delivery.

What is your office address?

We are presently located in Lagos and we are looking to expand our reach even more. Click here to view our location on the map.

How do I partner with DottyDot Crafts?

Thank you for your interest in DottyDot. However, DottyDot Crafts a growing business that will readily welcome interested investors. But for artisans, painters and others who look to sell their arts and crafts products on our platform, we have created another channel – www.craftsvillage.com.ng to fit that purpose. To partner with CraftsVillage, kindly visit the website on www.craftsvillage.com.ng and click on the “Register as a merchant” link at the top right corner of the page, please fill the form that appears with the required details and you would be contacted for further discussions by one of the partner relationship managers in 7-10 business days.